Privacy policy

Privacy Policy

Last Updated: March 21, 2025

This Privacy Policy explains how Sauer’s Bakehouse and its associated businesses ("we," "us," or "our") collect, use, disclose, and protect your personal information when you visit our website, use our services, or interact with us in any way. We are committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable privacy laws in the United States, including the CAN-SPAM Act, TCPA, and state privacy laws.

Collection of Personal Information

We collect personal information necessary to provide our services, fulfill orders, and improve customer experience. This may include:

  • Your name, email address, phone number
  • Billing and shipping addresses
  • Payment details
  • Marketing preferences
  • Any information you submit through forms, purchases, or support requests
  • Technical and usage data (e.g., IP address, browser type, cookies, and interaction with our website)

Use of Personal Information

We use personal information to:

  • Process orders and payments
  • Provide customer support
  • Send transactional and marketing communications (via email or SMS)
  • Improve our products, services, and website
  • Comply with legal obligations

If you subscribe to marketing communications, you may opt out at any time via the unsubscribe link in our emails or by replying “STOP” to our SMS messages.

Email & SMS Marketing Compliance

Email Marketing (CAN-SPAM & Spam Act 2003)

  • We clearly identify all marketing emails as such
  • Each email includes our business name and contact information
  • Every marketing email contains an unsubscribe option
  • We do not send marketing communications without your consent

SMS Marketing (TCPA & Spam Act 2003)

  • We only send SMS messages with express consent
  • SMS recipients can opt out at any time by replying “STOP”
  • SMS messages may include: delivery updates, promotions, and reminders
  • Standard message and data rates may apply
  • We retain proof of consent where required by law

Disclosure of Personal Information

We do not sell your personal information.
We may share your information with trusted third-party service providers who assist in:

  • Order fulfillment and delivery
  • Payment processing
  • IT support and website hosting
  • Marketing and communication platforms (e.g., Klaviyo, Shopify, Twilio)

Cross-Border Data Transfers

Our operations and third-party service providers may involve the transfer of your data outside your country (e.g., from Australia to the United States and vice versa). When we do so, we take reasonable steps to ensure that the recipient handles your information in a way that complies with this policy and applicable laws.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Personalize content and offers
  • Track browsing behavior
  • Improve website functionality and performance

You can manage cookies via your browser settings, although some features may not function properly if cookies are disabled.

Access and Correction of Personal Information

You have the right to request access to, or correction of, your personal information held by us. Contact us at the details below to make a request. We will respond within a reasonable timeframe and provide access or corrections where legally permitted.

Security of Personal Information

We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure. However, no online service is completely secure. We cannot guarantee the absolute security of your information.

Retention of Personal Information

We retain personal information only for as long as needed to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal obligations
  • Resolve disputes and enforce our agreements

California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including:

  • The right to know what personal information we collect and why
  • The right to access or delete your data
  • The right to opt out of the “sale” or “sharing” of your personal information
  • The right to non-discrimination for exercising your rights

To make a request, please contact us using the details below.

Complaints and Contact Information

If you have questions, complaints, or wish to exercise your privacy rights, contact us at through the contact us page. We will respond promptly and work to resolve any concerns. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.